Privacy Policy

1. Data controller

Nuvio is operated by Abdulelah Albegami, a sole proprietor based in the Kingdom of Saudi Arabia. For any privacy request, email Support@nuvio.com.

2. What we collect

Account data — your email address, display name and avatar from the sign-in provider you choose (Google, Apple or GitHub). We never receive your password.
Chat data — the messages you send, the model responses, any files or images you attach, and saved memories or tasks you create.
Usage data — message counts and timestamps used to enforce daily limits, plus basic technical logs (IP address, browser type) needed for security and abuse prevention.
Subscription data — your plan status and the identifiers Paddle returns. We never see or store your full card details.

3. Why we use it

To provide and secure the chat service, keep your conversation history in sync, enforce plan limits, process Pro subscriptions, respond to support requests, and comply with legal obligations. We do not sell your data or use your conversations for advertising.

4. Third-party providers

We use third-party service providers that process data on our behalf only as needed to deliver the service: AI model providers (to generate responses to your prompts), Paddle (Merchant of Record for payments, billing and tax), and hosting and database providers (to run the app and store your account and conversations).

5. Retention

We retain personal data only for as long as necessary to provide our services, maintain accounts, comply with legal obligations, and resolve disputes. You can delete individual conversations at any time, and you may request deletion of your data by emailing Support@nuvio.com. Guest conversations are stored only in your browser and are removed when you clear site data.

6. Your rights

You may request access to, correction of, or deletion of your personal data, ask for a copy of it, or object to certain processing. Contact Support@nuvio.com and we will respond within a reasonable period.

7. Security

Data is transmitted over TLS and stored with access controls that restrict each account to its own conversations. No system is perfectly secure, so please avoid sending highly sensitive personal information in chats.

8. International transfers

Our providers may process data outside Saudi Arabia. Where that happens, we rely on providers that offer appropriate contractual and technical safeguards.

9. Governing law

This policy is governed by the laws of the Kingdom of Saudi Arabia.

10. Changes

We may update this policy; the “last updated” date above always reflects the current version.