Refund & Cancellation Policy

1. What you are buying

Nuvio Pro is a monthly digital subscription costing $3.00 USD per month, billed in advance and renewing automatically until cancelled. It unlocks advanced models, higher limits and Pro-only features immediately after purchase.

2. No refunds

Because Pro access is delivered digitally and made available in full as soon as payment completes, all payments are non-refundable, including partial months and unused time after a cancellation. Please try Nuvio on the free plan before subscribing — it gives you 20 messages a day at no cost.

3. Cancelling

You can cancel at any time from the billing link in your account or by emailing Support@nuvio.com. Cancellation stops all future charges; your Pro features stay active until the end of the period you have already paid for.

4. Billing problems and duplicate charges

Payments are handled by Paddle.com, our Merchant of Record. If you were charged twice, charged after cancelling, or believe a payment was made fraudulently, contact us at Support@nuvio.com with your receipt and we will investigate with Paddle and correct genuine billing errors.

5. Statutory rights

Nothing in this policy limits any refund or withdrawal right you have under mandatory consumer law in your country. Where such a right applies, it prevails over section 2.

6. Contact

Nuvio is operated by Abdulelah Albegami (Kingdom of Saudi Arabia). For any billing question, email Support@nuvio.com.